VIDOL Announces Plans for New Service and Delivery Method to the Public
In-Person Service Coming Soon!
The VI Department of Labor (VIDOL) Commissioner, Gary Molloy has announced that the VIDOL will resume in-person service to the public with a variety of delivery methods.
Earlier this year, the VIDOL had to alter its service delivery to online applications, telephone, and drop box alternatives to adhere to the safety guidelines brought on by COVID-19. Similar to many states, the VIDOL encountered a tremendous volume of claims and incoming calls. Effective the week of October 26th, VIDOL has added to its mission for FY2021 to be more customer-centric this includes the following:
- 1. Implementing an automated system so claimants with UI claims can call into the Interactive Voice Response (IVR) system utilize the PIN provided to find out information about your specific claims. All claimants will receive a PIN in the mail and will be able to call (340)-715-5744 to check the status and payment information about your claim.
- 2. Staff will be administering services to claimants in-person at both locations on St. Thomas and St. Croix by the last name on Tuesdays, Wednesdays, and Thursdays between the hours of 9 am-4 pm utilizing a takeout delivery concept as individuals will be registered and given a buzzer to wait in their vehicle or designated waiting for the area until their turn. At this time resource rooms will not be accessible. The schedule will be based on the last name as follows: Tuesdays A- H; Wednesdays I -P; and Thursdays Q-Z.
The VIDOL anticipates that these new service and delivery practices will help to better connect clients with the services needed and it will support claimant information accessibility as the territory continues to implement measures to safeguard against COVID-19.
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